Customer Service Representative

Actief Hartmanns are looking for service minded Customer Service Representative to Daikin in Brøndby

Job Description
As a Customer Service Representative at Daikin Denmark, you will be pivotal in managing quotations and orders, maintaining our customer database, and ensuring high-quality customer service. Your role includes handling customer inquiries, requests, and complaints efficiently and effectively.

Key Responsibilities:

• Serve as the primary contact for customers with queries about quotations and orders and provide support to the sales team
• Respond to customer calls and emails regarding orders
• Enter quotations into SAP and convert them into orders; manage customer data within the system
• Coordinate with the logistics team to ensure timely and accurate delivery of products
• Address questions from installers and customers about their orders
• Provide assistance to end customers with their inquiries
• Manage the creation of new customer accounts and set up discounts
• Enter sales purchase orders to suppliers
• Act as a backup for the service back-office support team
• Occasionally handle delivery creation and coordinate with external logistics partners for warehouse and distribution, especially during the logistics manager's absence

Requirements:

• Education: Bachelor’s degree
• Experience: Minimum 1-2 years of experience in similar roles
• Strong customer service skills
• Experience with data entry and managing purchase orders
• Proven ability to provide administrative support to the sales team
• Proficiency in using new technologies and computer tools
• Language: Proficient in Danish with a good level of English
• You are a team player and customer oriented
• Hands-on, results-oriented person
• Ability to introduce and implement new solutions to existing processes for improvement
• Independent and proactive approach to tasks and responsibilities

What We Offer:

We provide a dynamic and challenging role with opportunities for personal and professional growth in an international company renowned for its expertise in heating, ventilation, and air conditioning systems. You will be part of a supportive team that values your contributions and encourages development.